Effective Date: 09.10.2024
At 120db.me, we strive to ensure that our customers are satisfied with the products they purchase from us. This Return Policy outlines the terms under which returns and refunds may be issued for both physical and digital products sold on our website.
1. Physical Products
Third-Party Fulfillment:
All physical products purchased through 120db.me are fulfilled by third-party vendors. Therefore, any issues regarding returns, refunds, or exchanges for physical products must be addressed directly with the third-party seller. Please refer to the specific return policies provided by the third-party vendor from which your product was purchased.
How to Process a Return for Physical Products:
If you wish to return a physical product, please follow these steps:
- Review the return policy provided by the third-party vendor.
- Contact the vendor directly for instructions on how to process your return or exchange.
- Any refunds, exchanges, or replacements for physical goods are subject to the third-party vendor’s policy and discretion.
Note: 120db.me is not responsible for handling returns or refunds for physical products sold and fulfilled by third-party vendors. Our role is to facilitate your purchase through the vendor, but the return or refund process will be managed by the vendor.
2. Digital Products
Non-Refundable:
All digital products, including courses, downloadable materials, and any other digital content sold on 120db.me, are non-refundable. By purchasing digital products, you acknowledge that these products contain valuable knowledge, and significant effort has been invested in their creation.
Once access to digital products has been granted or a digital product has been downloaded, no refunds will be issued, as these materials cannot be returned in the same manner as physical products.
Exceptions:
In the unlikely event that a digital product is found to be defective or inaccessible due to technical issues on our part, please contact us at info@120db.me for support. We will assess the issue and provide a solution, which may include granting access to the material or providing a replacement.
3. Contact Us
If you have any questions or need assistance with your purchase, including connecting with third-party vendors for physical product returns or addressing digital product issues, please contact us at:
Email: info@120db.me
